Shipping Policy

SHIPPING POLICY

SHIPPING DURATION:

Germany: 1-3 working days
Europe: 3–5 working days
Worldwide: 5-10 working days

Notes: Please allow for longer processing times shortly after new collection drops and in sale periods. 
As soon as your order is on its way, you will receive a shipping confirmation by email with the tracking informations.


DUTIES AND TAXES

European Union (EU):
For all orders shipped within the EU, all applicable taxes and duties are already included in the product price. No additional charges will apply upon delivery.


Switzerland:
Orders shipped to Switzerland are delivered duty-free. You will not be charged any additional fees upon receipt.


International Orders (outside the EU and Switzerland):
Please note that import duties, taxes, or other customs charges may apply depending on the destination country. These fees are determined by local customs authorities and must be paid by the recipient. Moonlight Mansion does not collect these charges at checkout. They are typically calculated based on the country of origin and the classification of the goods, and are due once your package arrives in your country.

If such charges apply, they must be paid to release your package from customs.
In some countries, you may also be required to provide additional customs information to our shipping partners in order to receive your order.

Important:
If a package is refused at the point of delivery and returned to us, any resulting fees and shipping costs will be deducted from your refund.

SHIPPING PRICES:

Please add the products you would like to purchase to the cart and proceed to checkout to enter your address details. The exact shipping rates will be calculated accordingly afterwards.

RETURNS:

You can cancel and return orders from anywhere within 14 days of receipt and send them back to us. For more instructions follow our returns page.

Return address:

Moonlight Mansion GmbH
Hertzstr. 1
71083 Herrenberg-Gültstein
Deutschland

You have to cover the costs for the return. If there is something wrong with your product, we cover the costs for returns.