Shipping

SHIPPING DURATION:

- Germany: You will receive standard orders usually within 3 to 5 business days.
Shortly after new collection drops and in the sale it can come to longer delivery times.  As soon as your order is on its way, you will receive a separate shipping confirmation by email.


- Switzerland and all other Countries:
Due to the high order demand, the delivery duration is up to 5-12 working days.

- Duties and Taxes:
For all deliveries outside Europe, import duties may be charged (fees, import duties, VAT), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are levied once your package reaches your country.
Moonlight Mansion does withhold duties and taxes during the checkout process, but cannot predict what your potential duties will be:
We are shipping with FedEx and try to make sure that you get your order without anymore payments for duties and taxes after the checkout in our website.
When such additional duties are incurred, they must be paid in order for your package to be cleared. In this case, the customer is responsible for the costs incurred. Please contact your local customs office for more information about your country's policies.

SHIPPING PRICES: (FedEx & GLS):
Germany: Free Shipping
Austria: 6,99€
Belgium: 8,99€
Canada: see at the checkout (taxes and duties included)
Czech Republic: 8,99€
Croatia: 14,99€
Cyprus: 26,99€
Denmark: 8,99€
Estonia: 14,99€
France (incl. Monaco): 9,99€
Finland: 14,99€
Greece: 17,99€
Hungary: 9,99€
Italy (incl. San Marino): starts at 14€
Ireland: 14,99€
Iceland: see at the checkout (taxes and duties included)
Israel: around 162.00₪ (taxes and duties included) 
Latvia: 14,99€
Lithuania: 14,99€
Luxembourg: 8,99€
Malta: see at the checkout 
Netherlands: 8,99€
Norway: approx. 15,71€ (taxes and duties included) 
Portugal: 14,99€ (without Azores and Madeira)
Azores and Madeira: see at the checkout (taxes and duties included)
Poland: 9,99€ 
Switzerland (incl. Lichtenstein): 14,99 CHF (taxes and duties included)
Spain (with out Canarias, Ceuta and Melilla): 14,99€
Canarias, Ceuta and Melilla: 40,00€ (taxes and duties included) 
Sweden: 13,99€
Slovenia and Slovakia: 12,99€
United Kingdom: 15.00£ to 59.00£ (taxes and duties included (after Brexit)
United States: approx. 32,00$ (taxes and duties included) 

Rest of the world: Shipping with FedEx: prices are calculated at the checkout
We are making sure that duties and taxes are included but we can't guarantee that the customs declaration will proceed without any extra payments at the door. 

 

RETURNS
You can cancel orders from anywhere within 14 days of receipt and send them back to us. 

Return address: 
Name: Moonlight Mansion GmbH 
Street: Hanns-Klemm-Straße  
House Nr.: 25
City: Böblingen
ZIP Code: 71034 

You have to cover the costs for the return.

If there is something wrong with your product, we cover the costs for returns.

For more information about our Return & Refund policy click here.