You have 14 days from receiving your item to request a return. Items must be unused and with tags. Return shipping costs are not covered.

If your order included a free gift, it must be returned as well.

RETURN PORTAL - EU / GB / CH / NO

For orders within the European Union / United Kingdom / Switzerland / Norway please use our Return Portal below:

Return Portal

After you have provided all the required information, the return label will be available for direct download. Please ensure that you use the same email address associated with your order.

INTERNATIONAL RETURNS

For orders outside of the countries listed above you have to send your order back by yourself. Please note that your return have to go through german customs and will be inspected when you return. Therefore we ask you to make sure all customs & tax costs will be covered by you (Incoterm: DDP) before sending the return.

Use the following Return Form and place inside the package:

Return Form

RETURN ADRESS:

Moonlight Mansion GmbH

Hertzstr. 1

71083 Herrenberg

Germany