Your Name *

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Support Reason *

Order number *

Description *

Shipping Times:

Germany: 1-3 working days

Europe: 3–5 working days

Worldwide: 5-10 working days

Returns are possible within 14 days after receiving your order.

*Note: During new collections and Sale Events please allow more processing time as our warehouse needs to handle a big volume of packages.

Your order has been successfully received and is currently being processed.

Once your order has been shipped, you will automatically receive a confirmation email with the tracking number sent to the address you provided during checkout.

If your order remains unprocessed for an unusually long time, please don’t hesitate to contact us at any time.

Description *

You have 14 days from receiving your item to request a return. Items must be unused and with tags. Return shipping costs are not covered.

If your order included a free gift, it must be returned as well.

RETURN PORTAL - EU / GB / CH / NO

For orders within the European Union / United Kingdom / Switzerland / Norway please use our Return Portal below:

Return Portal

After you have provided all the required information, the return label will be available for direct download. Please ensure that you use the same email address associated with your order.

INTERNATIONAL RETURNS

For orders outside of the countries listed above you have to send your order back by yourself. Please note that your return have to go through german customs and will be inspected when you return. Therefore we ask you to make sure all customs & tax costs will be covered by you (Incoterm: DDP) before sending the return.

Use the following Return Form and place inside the package:

Return Form

RETURN ADRESS:

Moonlight Mansion GmbH

Hertzstr. 1

71083 Herrenberg

Germany

If you need any assistance with your return fill out the request below. *

If you want to cancel or change your order, before it gets fullfilled and shipped, please give us a reason, why you want to cancel your order.

Important Note: we are only able to modify your order if it has not been processed in the warehouse yet.

Description *

Please describe your concern about your package in more detail

Description *

Attach *

Select file or drag in here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-29760-file2-1_

If your item is damaged, please upload a photo here so that our team can process it further.

Description *

Attach *

Select file or drag in here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-29760-file2-2_

If you received a wrong article, please send us a picture of it, so we can proceed further.

Please add the products you would like to purchase to the cart and proceed to checkout to enter your address details. The exact shipping rates will be calculated accordingly afterwards.

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Your Moonlight Mansion Team

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Your Moonlight Mansion Team

GET IN TOUCH WITH US

RETURN PORTAL - EU / GB / CH / NO

INTERNATIONAL RETURNS

RETURN ADRESS:

Thank you for getting in touch!

Thank you for getting in touch!

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